Frequently Asked Questions

You choose a care package in the Supracarer app and subscribe. Your care coordinator then assembles your care team, and the coordinator and your lead nurse visit your home together for an initial assessment. Once that assessment is complete, your coordinator activates your care and regular visits begin.

There are four monthly packages: Wellness Visits (4 visits per month, GH₵640), Daily Assist (8-hour shift, 26 days per month, GH₵4,160), Extended Assist (12-hour shift, 26 days per month, GH₵4,940), and Live-In Care (24-hour support, 30 days per month, GH₵7,800).

Yes. When you subscribe you tell us whether the care is for you or for a loved one, and you add the care recipient's details so your care team knows exactly who they are supporting.

Your coordinator assembles a care team rather than assigning a single nurse. You get a lead nurse plus named backup nurses, and full-time packages also include a second nurse who rotates days with the lead. If your lead nurse cannot attend, a backup who is already part of your team steps in.

Your coordinator and lead nurse carry out a joint initial assessment visit at your home. This is where they meet the care recipient, understand the needs in person, and agree the routine. Care is only activated once that assessment is done.

Your nurse submits a care log after each visit, recording what was done, how the care recipient was doing, and anything worth flagging. You can read every log in the app, so you always know how the care is going, even when you cannot be there.

Yes. Messaging is built into the app and goes to your care coordinator, who is your single point of contact. Rather than chasing individual nurses, you raise anything with your coordinator and they take it from there.

Yes. Your subscription can be paused or cancelled, and it comes up for review and renewal at the end of each month, so you can adjust your package as your needs change.

Yes. We follow strict data protection practices so your personal details, care records, and visit logs stay confidential and are only visible to you and your assigned care team.

Apply directly in the Supracarer app. You complete your profile, upload your documents for verification, and once you are verified you start receiving assignment offers from care coordinators.

You will need your Ghana Card and your Nursing PIN card. Both are reviewed before your account is verified, and you cannot be assigned to a family until verification is complete.

A care coordinator offers you a place on a family's care team, either as the lead nurse, a named backup, or an assistant sharing a full-time case. You review the offer in the app and accept or decline it.

Yes. Assignments are only offered to nurses who have their availability switched on, so you control when you are in line for work. On the Wellness Visits package you can also cap how many visits per day you are willing to take.

Payouts are made at the end of the package duration, usually at month end, once Supracarer has received the family's payment. After a payout request is submitted by you or your care coordinator, you are paid within 24 hours of that payment being received. Payouts are sent by mobile money or bank transfer, whichever you prefer.

Assignments are matched to the competencies on your profile. These range from personal care, hygiene, feeding, mobility, and medication support through to vitals, wound and catheter care, and specialised areas such as chronic disease, stroke rehabilitation, dementia, geriatric, and palliative care.

Yes. Supracarer runs on our mobile app, which is where you choose a package, meet your care team, follow visit logs, message your coordinator, and handle payments. The app is launching soon.

We are starting in Ghana, and all care packages are priced in Ghana Cedis.

Your coordinator is the person accountable for your care. They assemble your care team, join the initial home assessment, activate your care, keep an eye on the visit logs, and stay reachable in the app if anything needs attention.